Lead Ellen Crop Palazzos (narrow)

Our sizes go from 1-5 on most items. Some items are sized, small, medium and large. Occasionally, an item will be ‘one size’.

Please contact before ordering any long/full length pieces if you are under 5’3″ and have not shopped with us before. We have lots of customers who are 5′- 5’2″ but they know our collection well and know which pieces will work for them and which will not.

SIZES 1-5

You can find measurements for our sizes in our ‘sizing chart’ at the bottom of this page, but just to give you an idea of how they work:

Size 1 is about the equivalent of a UK size 10. If you normally wear a UK size 8, our size 1 will probably be fine for you but you can ask our Stylist Bronagh for further details

Size 2 is similar to a UK size 12

Size 3 is similar to a UK size 14

Size 4 is similar to a UK size 16

Size 5 is similar to a UK size 18 but may also work for a size 20 depending on the style.

We say similar because a lot of our pieces are jersey and are very flexible on sizing. If an item is a non stretch fabric, you may want to go up a size. Again you can ask our Stylist Bronagh fr further advise.

Bronagh can be contacted at Bronagh@marygrant.com

You can see our sizing chart measurements here Sizing Guide

Our stylist Bronagh is always happy to advise you on choosing the best pieces for you. She can help you with sizing queries and can also help you to build your timeless capsule wardrobe.

New customers : Please fill out this short survey and Bronagh will get back to you  Fill out the survey

Existing customers : Please email Bronagh directly with your query at Bronagh@marygrant.com

Returns

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with goods that you purchase online, we will happily offer you a full refund or exchange.

How do I return an item?

• Please contact us by email (customercare@marygrant.com) within 2  days of receiving your order, letting us know the reason for returning the item. We will issue you with a ‘Returns Number’. 
• Fill the return form with your ‘Returns number’ and the reason why you want to send your item(s) back. If an item is faulty, please provide details why. Enclose your return form with the item(s) you wish to return.
• Clearly print your returns number, along with your name & address  on the ‘return address card’ which was enclosed with your delivery. Return address should be securely taped to the outside of the package.
• All goods are insured by us in transit, but you must use a return service which requires at signature when we receive the item.
• You will be notified by email once your return has been received and processed. It can take up to 5 working days to process a return as these are only done weekly, not daily.

Refunds.

• Please note that you must follow our returns policy above. Parcels received without a returns number will not be accepted and will be returned to the customer.
• Returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. Shipping charges are non-refundable.
• All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
• Please note that it once a refund has been processed, can take up to 5 working days for a refund to appear in your account.
• For orders over €300, shipping is on us(Ireland only). If an order is returned for a refund, however, a €10 shipping and packing fee will be deducted from the refunded amount.

Returns Policy

• All returns should be sent back to us in their original packaging provided & within 10 working days of receiving your returns number.
• The item(s) should be returned unworn and in perfect condition, with all swing tickets and designer garment tags still attached.
• Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer.
• Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately on receipt of the item.
• Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
• Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.

Please note : any order queries should be sent by email to customercare@marygrant.com. Please allow 48 hours ( mon-fri) for a response. Please do not send order queries on social media as they cannot be dealt with there.

Please note shipping times : Normal dispatch times are 5 working days but this may be up to 10 working days during busy time.

Shipping Costs

Ireland:  €10

UK : Northern Ireland : €10

UK : Mainland : €25

Rest Of Europe: €25

Rest of the World : €25

Welcome to our world!

We hope you are enjoying browsing our website. Please do not order anything until you have spoken to us first.

We want you to have the best possible unboxing experience so we make it our policy not to ship items just to ‘try them on’. We want to be confident that what we are sending to you has the best possible chance of being perfect for you.

We want to ensure that you are ordering the right pieces for your height, your size and your style personality. Therefore there are 2 things we would like you to do before placing an order.

• Please do our style archetype quiz here : https://app.quizitri.com/render/cf9119e2-cdbb-4250-9bc2-aace9b90d476
• Please email us at bronagh@marygrant.com and tell us :

1. Your height

2. Your high street size : top and bottom

3. Your style archetype

4. The pieces that you are interested in ordering.

We will get back to you as soon as possible with our feedback and  recommendations.

Please note : it can take up to 2 working days  Monday – Friday to get a response to our emails, longer during busy times. Please be patient as we are serving other customers. The reward  is ensuring that you are ordering the right pieces that will serve you for many years. Speed is not as important as longevity and creating a wardrobe for your personality that will evolve with you over time.

92% Viscose 8% elastane Cool wash keeping colours separate. Drip dry. Steaming preferred to ironing which can shine your jerseys. Do not tumble dry, do not bleach. Fabric country of origin : Italy Garment produced in Poland