Terms and Conditions

Terms & Conditions

The Mary Grant website and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our website. Please read the Terms of Use & Service carefully, before placing any orders on www.marygrant.com. We recommend you should keep a copy of the Terms of Use & Service for future reference.

Mary Grant is a trading name of Grant Galvin Limited, a company registered inIreland. Our registered address is 15Milford, Athgarvan, Newbridge, Co Kildare.Our company registered number is 310019. Our VAT number is IE 6330019P.

We may modify the Terms of Use & Service from time to time. Please read the Terms of Use & Service and check back each time you place a new order. If you do not agree to any change to the Terms of Use & Service then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Registration

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customercare@marygrant.com. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify marygrant.com immediately of any breach of security or unauthorized use of your account.

Please refer to our Privacy Policy for information about how we use your data.

Eligibility to Purchase

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

We reserve the right to only accept orders from those over 18.

The site is available only to individuals and others who meet the marygrant.com terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to marygrant.com, whose applications are acceptable to marygrant.com and who have authorized marygrant.com to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Marygrant.com reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where marygrant.com feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

Orders

All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers.

Marygrant.com offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments of new lines. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once the stock has been delivered to our distribution centre. Marygrant.com will only take Advance Purchase orders for stock that has been scheduled for delivery. Your rights regarding Advance Purchase are the same as those for any other purchase at marygrant.com. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

Pricing Policy

Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable.

All prices and offers remain valid as advertised from time to time. The Euro price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Saleprice adjustment policy

Mary Grant is happy to offer a Sale Price Adjustment on full price items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your marygrant.com account in the form of a store credit which will be valid for 12 months.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and marygrant.com will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Ireland and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Use & Service.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Payment

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro debit cards, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by marygrant.com. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to marygrant.com, we will not be liable for any delay or non-delivery.

We take reasonable care to make our site secure. All credit/debit card transactions on this site are processed using Realtex, a secure online payment gateway that encrypts your card details in a secure host environment. Your payment details are not saved on our site and neither do we have access to them. Your payment details will be fully encrypted and only used to process card transactions which you have initiated.

We take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

marygrant.com will store a record of your transactions for a maximum of one year.

Gift vouchers

Mary Grant printed and virtual gift vouchers are sold subject to the following terms and conditions:

Gift vouchers are valid for 12 months from date of purchase.
Gift vouchers can be redeemed against all products on the www.marygrant.com site.
Gift vouchers are non transferable and may not be returned or redeemed for cash.
If your order total is less than the value of the gift voucher, the remaining balance will reissued as a new gift voucher, with the original expiry date.
If you return products you have purchased using a Gift Card, the returned balance will be cissued as store credit and will be redeemed against subsequent orders.
Virtual gift vouchers will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
Mary Grant is not liable for delivery of a virtual gift voucher to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
Mary Grant is not responsible if a gift voucher is lost, stolen, destroyed or used without permission.
Mary Grant reserves the right to cancel a gift voucher if we deem such action necessary.
Sales tax and shipping is applicable on any products purchased with a marygrant.com gift voucher.
Shipping charges are applicable on printed gift vouchers.
Promotion codes may not be used to purchase gift vouchers.

Promotion codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

Insurance & Delivery

Marygrant.com insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by marygrant.com, and transfer of responsibility in the same way.

Please note that while we aim to dispatch all orders within 72 hours, if stock needs to be transferred and during exceptionally busy periods this will take longer. Once your order has been collected by our shipping partner, you will receive an email from them with a tracking number. On the day that your order is out for delivery, you will receive a text message from the courier.

Returns & Exchanges

Cancelling your order under the distance selling regulations

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order or until the order has been despatched. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, Customer Care Department, 15 Milford, Athgarvan, Newbridge, Co Kildare, or by email to:customercare@marygrant.com. Should your order have already been despatched you will be able to return the item/s within our returns policy but still incur the shipping charges both ways.

For orders cancelled under the DSRs, we will issue you with a full refund, less the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to: Mary Grant, 15 Milford, Athgarvan, Newbridge, Co Kildare. All items must be returned following our returns instructions. All items must be returned unused and in their original condition, from the original delivery country.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our distribution centre. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 7 days of us receiving your cancellation notice, subject to the goods being returned in good condition.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you receive you order, by email or post as described above, i.e. before requesting your RMA either by email to customer services or through your marygrant.com account.

Our Policy

Items should be returned unused and with all swing tickets and designer garment tags still attached. Returns that show evidence of having been worn, or are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Where provided, belts and any designer packaging such as authenticity cards, dust bags, leather tags and any free gifts with purchase should be included with your return.

Please email customercare@marygrant.com if any of your purchases have been delivered without mary grant tags.

All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns will be returned to the sender.

Shoes

All shoes should be tried on a carpeted surface before wear.

Lingerie & Swimwear

Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.

Faulty Goods

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are then entitled to a full refund.

Colours

We have made every effort to display as accurately as possible the colours of the products which appear on marygrant.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Intellectual Property Rights

Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including marygrant.com software and all HTML and other code contained in this Site. All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the content only as expressly authorized by marygrant.com and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing content for your own personal use.

Content

In addition to the Intellectual property rights mentioned above, “content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Marygrant.com tries to ensure that the information on this site is accurate and complete. Marygrant.com does not promise that the content is accurate or error free. Marygrant.com does not promise that the functional aspects of the Site or marygrant.com content will be error free or that this site, or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Commercial Use

This Site is for your personal non- commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this site, or any of it’s content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

You agree that you will be personally responsible for your use of this site and for all of your communication and activity on and pursuant to this site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the terms of use & service, we may deny you access to this Site on a temporary or permanent basis.

Your rights

You have certain rights under the law. In Ireland these include that:

Any products you order through this site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site.
Certain remedies will be offered if a product is defective.
A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.

Nothing in the terms of use & service is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

Our Liability

If marygrant.com breaches the terms of use & service we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and marygrant.com at the time of you placing your order, and marygrant.com dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the Terms of Use & Service where such failure is due to events beyond our reasonable control.

Compensation

At our request, you agree to compensate us fully, defend us, and hold marygrant.com harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the terms of use & service by you, including the use by any other persons accessing this site using your Internet account caused by your action or inaction.

Our relationship

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and marygrant.com as a result of the Terms of Use & Service or your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of marygrant.com, and we shall not be liable for any representation, act, or omission on your part.

No Waiver

If you breach the terms of use & service and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms of Use & Service.

Governing Law

The Terms of Use & Service together with all our policies and procedures will be governed by and construed in accordance to the relevant Irish law and the relevant courts of Ireland will have exclusive jurisdiction.