Returns & Exchanges

Returns & refunds, what are the policies?

Customer satisfaction is always our top priority. While we hope that you are delighted with your order, if you are not perfectly satisfied with goods that you purchase online, we will happily offer you a full refund or exchange, within the guidelines as laid out below. Please read the following information carefully.

Very important: It is your responsibility to protect all pieces when trying them on. If you need to return an item, it will only be accepted in perfect condition, ready for resale.

Due to the limited stock that we carry and the fact that another customer may be on a waiting list for the item you purchased, we ask that you ship returns as requested below.

How do I return an item?

If you should wish to return an item, please contact customercare@marygrant.com within 48 hours of receiving the item.
You must obtain a returns number before returning any items. Items received without a returns number will not be accepted.
Items being returned must be shipped within 48 hours of receiving a returns number, please email tracking number to customercare@marygrant.com.
All items must be returned using a service which requires a signature.
All returns should be sent back to us in their original packaging provided.
The item(s) should be returned unworn and in perfect condition, with all swing tickets and designer garment tags still attached. Do not remove any tags until you are sure you are keeping the items.
It is your reasonability to ensure that all items returned to us are in are immaculate condition. Returns that are damaged, soiled, smell of perfume, cigarette smoke or any other household smells, or returned without their original labels will not be accepted and will be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately on receipt of the item.
Items must be neatly folded perfectly to prevent having to steam them. Items which need to be steamed because of careless packing will incur a steaming charge of €15 which will be charged to your account.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
Any free gifts which were sent with your order must be returned.
Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
Please do not use sellotape, parcel tape or duct tape on boxes as these go against our responsible consumption efforts. All parcels include a paper box seal which should be use to seal the box in the same way that you received it.

All USA and Non-EU returns other than UK : Please return using registered post. Very Important : Do not send as sale of goods as this will result in the parcel getting stuck in customs and eventually being returned to you. Please mark the parcel very clearly as “RETURN OF GOODS PURCHASED FROM ADDRESSEE”

Refunds

Please note that you must follow our returns policy above.Parcels received without a returns number will not be accepted and will be returned to the customer.
Returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. Shipping charges are non-refundable.
For orders over €300, shipping is on us. If an order is returned for a refund, however, a €10 shipping and packing fee will be deducted from the refunded amount.
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at customer care : customercare@marygrant.com
All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 5 working days for the refund to appear in your account.